Service Manager for R&D Digital & Tech Research, CMC& Labs applications

We are seeking a Service Manager for R&D Digital & Tech Research, CMC& Labs applications to be accountable for provisioning of Tech support services and managing staff to achieve this. The role requires leadership, support direction, and GSK process knowledge to support teams composed of GSK strategic partners and software vendors.

Requirements

• Experience in IT service management for a global service, especially across pharmaceutical/R&D applications or services.
• Experience in working in pharmaceutical/regulated/GxP environment.
• Experience of working across global services and solutions (such as ServiceNow).
• Demonstrated success in managing offshore vendors, IT services and projects to meet the needs of business within agreed SLAs, time and budget.
• Excellent relationship management, strong influencing and communication skills (inc excellent English language skills).
• Experience working with diverse teams (countries and cultures) effectively.
• Ability to make appropriate technical analysis/decisions, initiating action to resolve operational issues.
• Bachelor’s degree or equivalent (IT, Business analysis, Project/Product management).
• Agile/Scrum and/or ITIL Service Management foundation qualified.
• Toolsets experience in Scrum, Kanban, SAFE desirable and managing a Product portfolio using Jira or similar tool.

Benefits

• Career at one of the leading global healthcare companies
• Attractive reward package (competitive salary, annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
• Possibilities of development within the role and company’s structure
• Life insurance and pension plan
• Open and inclusive environment which is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic)
• Private medical package with additional preventive healthcare services for employees and their eligible counterparts
• Sports cards (Multisport)
• Personalized learning approach (mentoring, online trainings’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings)
• Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)
• Supportive community and integration events
• Modern office with creative rooms, fresh fruits everyday
• Free car and bike parking, locker rooms and showers