Service Now Manager/Architect

We are seeking a highly skilled ServiceNow Manager/Architect with deep expertise in platform design, configuration, and strategic oversight. This role will be responsible for managing and enhancing the ServiceNow environment, leading platform architecture initiatives, and supervising a ServiceNow Administrator.

Requirements

• Master’s degree and the equivalent of ten (10) years of full-time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization
• Extensive experience with platform architecture, including the Common Service Data Model (CSDM) framework
• Strong understanding of IT security principles and experience implementing security best practices on enterprise platforms
• Familiarity with IT infrastructure components (e.g., servers, networking, databases, and storage)
• Proven experience working with or in a Service Desk environment, with a strong understanding of incident, request, and problem management processes
• Leadership skills, including experience in leading and mentoring IT staff
• Certifications such as ServiceNow Certified Implementation Specialist or ServiceNow Certified System Administrator, or related ITIL certification

Benefits

• Comprehensive benefits package