LexisNexis Reed Tech (Corporate)

Service Reporting Analyst

Join LexisNexis Reed Tech in Manila as a Service Reporting Analyst. Analyze service metrics, enhance delivery, and enjoy a supportive work environment.

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Direct Hire
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Entry Level
ServiceNow Role Type:
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Business Process Analyst
ServiceNow Modules:
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IT Service Management
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Reporting and Analytics
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Configuration Management Database
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Platform Analytics

Job description

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Posted on:
 
February 6, 2025

Service Reporting Analyst will develop and maintain periodic reports on service performance metrics, analyze data to identify trends and areas for improvement, and provide insights and recommendations to improve service delivery and efficiency.

Requirements

  • 2-4 years of experience in data analysis, service reporting, or IT service management
  • Bachelor’s degree in Information Technology, Data Analytics, Business Administration, or a related field
  • Proficiency in reporting and data visualisation tools (Power BI, Tableau, and Excel)
  • Knowledge of ITSM tools, ServiceNow is required
  • Strong analytical and problem-solving skills
  • Excellent attention to detail and accuracy in reporting

Benefits

  • Equal opportunity employer
  • Committed to providing a fair and accessible hiring process
  • Accommodation or adjustment for disabilities or other needs

Requirements Summary

2-4 years of experience in data analysis, IT service management, or a related field; Bachelor’s degree in a related field; Proficiency in reporting tools