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LexisNexis Reed Tech (Corporate)
Service Reporting Analyst
Join LexisNexis Reed Tech in Manila as a Service Reporting Analyst. Analyze service metrics, enhance delivery, and enjoy a supportive work environment.
Direct Hire
Entry Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
Reporting and Analytics
Configuration Management Database
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Platform Analytics
Job description
Posted on:
February 6, 2025
Service Reporting Analyst will develop and maintain periodic reports on service performance metrics, analyze data to identify trends and areas for improvement, and provide insights and recommendations to improve service delivery and efficiency.
Requirements
- 2-4 years of experience in data analysis, service reporting, or IT service management
- Bachelor’s degree in Information Technology, Data Analytics, Business Administration, or a related field
- Proficiency in reporting and data visualisation tools (Power BI, Tableau, and Excel)
- Knowledge of ITSM tools, ServiceNow is required
- Strong analytical and problem-solving skills
- Excellent attention to detail and accuracy in reporting
Benefits
- Equal opportunity employer
- Committed to providing a fair and accessible hiring process
- Accommodation or adjustment for disabilities or other needs
Requirements Summary
2-4 years of experience in data analysis, IT service management, or a related field; Bachelor’s degree in a related field; Proficiency in reporting tools
