The ServiceNow Administrator will manage and maintain our ServiceNow platform while collaborating with business stakeholders to gather and translate requirements into actionable solutions and leading their implementation.
Requirements
- Perform ServiceNow administrator duties, including managing users, roles, permissions, and platform upgrades
- Work closely with business stakeholders to understand their needs, document requirements, and ensure alignment with the ServiceNow platform capabilities.
- Lead ServiceNow projects based on requirements, including design, configuration, testing, deployment, and post-go-live support.
- Configure and customize ServiceNow modules, including ITSM, ITOM, HR Service Delivery, and other business applications
- Monitor platform health and performance, addressing any issues and performing regular maintenance, patching, and updates.
- Collaborate with cross-functional teams to design and implement ServiceNow integrations with external systems.
Benefits
- Opportunity to work with a fast-growing specialty retailer