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DMI
ServiceNow Administrator/Business Analyst
Join DMI as a ServiceNow Administrator/Business Analyst in Tysons Corner, VA. Leverage your ServiceNow skills, including CSM and ITIL, to enhance platform performance.
Consulting
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 25, 2025
DMI is seeking a ServiceNow Administrator/Business Analyst to join our Managed Services team. The ideal candidate will provide mentoring for a set of developers, perform day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform, and respond to business demand engagement for the ServiceNow platform.
Requirements
- 4+ years of experience in Information Technology, or 6 years with technical certification and/or college courses, or 8 years with 2 years in ITIL Process role
- Certified ServiceNow Administrator
- Experience working with Playbooks
- Experience with working in CSM
- Experience gathering and documenting customer requirements and distilling into technical design and testing
- Extensive experience managing expectations with cross-functional process owners
- Strategic planning and delivery capabilities
- Experience managing Application release management lifecycle and roadmap
- ITIL v3 or v4 foundational knowledge
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
Requirements Summary
4+ years IT experience, Certified ServiceNow Administrator, and experience with Playbooks, CSM, and ITIL
