ServiceNow Architect

Design and implement ServiceNow solutions, provide technical leadership, and optimize ServiceNow capabilities to support IT Service Management, IT Operations Management, and other modules.

Requirements

• Design and implement scalable, secure, and high-performing ServiceNow solutions.
• Develop architectural blueprints and roadmaps for ServiceNow platforms.
• Ensure alignment with enterprise architecture, security, and compliance standards.
• Lead workshops and discussions to gather business and technical requirements.
• Oversee ServiceNow configuration, development, and customization.
• Guide development teams in scripting (JavaScript, Glide API) and integrations.
• Implement ServiceNow modules such as ITSM, TPSM, ITBM, CSM, HRSD, and S2P.
• Manage instance upgrades, patches, and performance optimizations.
• Design and implement integrations between ServiceNow and external systems (REST, SOAP, MID Server, APIs).
• Automate workflows using Flow Designer, Business Rules, and Orchestration.
• Ensure data consistency and synchronization across integrated platforms.
• Establish and enforce ServiceNow development standards, coding guidelines, and best practices.
• Define governance models for instance management, security, and compliance.
• Conduct code reviews and ensure adherence to ServiceNow architecture principles.
• Provide mentorship to ServiceNow developers and administrators.
• Collaborate with cross-functional teams to drive digital transformation.