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Unisys
ServiceNow Business Analyst
Join Unisys as a ServiceNow Business Analyst in Bangalore. Design service management platforms, requiring 4-6 years of ITIL experience and certifications.
Consulting
Mid-Level
ServiceNow Role Type:
Business Process Analyst
Implementer
Support Specialist
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 19, 2025
The ServiceNow Business Analyst role designs complex service management platforms and processes for client onboarding and migrations, adhering to contractual obligations and Unisys standards.
Requirements
- BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience
- Minimum 4 years of experience with ITIL processes and/or operational support in the areas of Service Desk, Incident, Problem, Change, Asset & Configuration, Service Level, and/or Service Request Management
- More than 4 successful customer/client implementations that included multiple core ITIL processes
- Experience extending ServiceNow applications with customizations and added functionality while maintaining the integrity of the applications
- ServiceNow admin certification
- ITIL Foundation certification
Requirements Summary
Bachelor's degree and 4-6 years of experience OR equivalent combination of education and experience. ITIL processes experience and ServiceNow certifications
