ServiceNow Business Analyst

Join Capita as a ServiceNow Business Analyst to deploy, maintain, and improve the ServiceNow Service Management platform. This home-based role requires practical experience in designing and configuring solutions, writing specifications, and managing the test and deployment process.

Requirements

• Experience working as a ServiceNow Business Analyst, carrying out system maintenance and new implementations.
• Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Action.
• Experience of the CSM module.
• Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.
• Excellent understanding of ServiceNow platform.
• Strong communication skills.
• Ability to gain SC clearance or ideally already possess it.

Benefits

• 23 days’ holiday (rising to 27 days with length of service) with the opportunity to buy extra leave
• Paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension
• Cycle2work scheme
• 15 weeks’ fully paid maternity, adoption and shared parental leave
• Employee Network Groups
• Career development opportunities