ServiceNow Business Process Architect - ITAM/SPM

NewRocket is a global, full-service Elite ServiceNow partner that helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The company is looking for a ServiceNow Business Process Architect - ITAM/SPM to lead, coach, and mentor a team of Senior Business Analysts to capture customers' business processes and desired outcomes.

Requirements

• Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
• Experience and well versed in ITAM, ITOM programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow ITAM / ITOM suite
• Strong knowledge of business process architecture principles for cloud-based platforms
• Strong interpersonal, organization, facilitation, and presentation skills
• Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives
• Ability to assess and mitigate risk
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills: ability to simplify complex situations
• Comfortable working in a matrixed organization
• Strong relationship management skills with all levels
• Ability to lead a group of teams located across multiple time zones
• Comfortable working with ambiguity and change
• BSC in CS, IT or similar technical discipline or equivalent experience
• Experience facilitating executive level workshops

Benefits

• NewRocket is committed to a diverse and inclusive workplace
• We value and celebrate diversity, believing that every employee matters and should be respected and heard
• We are proud to be an equal opportunity workplace and affirmative action employer