.svg)
Crossfuze
ServiceNow Business Process Consultant, ITSM
Join Crossfuze as a ServiceNow Business Process Consultant in Boston. Leverage ITSM expertise to drive process improvements. ITIL certification required. Enjoy flexible remote work and competitive benefits.
Consulting
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 24, 2025
The Business Process Consultant will deliver Industry Best Practice guidance to customers to achieve their business outcomes in ITSM, leading process changes and maintaining a trusted advisor status with the customer.
Requirements
- 5+ years of consulting experience in ITSM-related process and platform implementation engagements
- 5+ years of experience in process definition, mapping, and advising towards best practice and continuous improvement
- ITIL v3 or v4 Managing Professional or Strategic Leader Certification
Benefits
- Flexible remote work options
- Additional PTO day for mental health
- Competitive paid time off
- Half-day Fridays
Requirements Summary
5+ years of consulting experience, ITIL certification, and experience in process definition and improvement
Apply now
Boston
|
Massachusetts
United States
Mid-Level
Remote
Full Time
120000-150000 USD/year
