Servicenow Configuration Management Database Analyst II

The ServiceNow CMDB Analyst II will be part of the Service Management Office (SMO) ServiceNow IT Asset Management (ITAM) team supporting the Configuration Management Data Base (CMDB) utilizing the ServiceNow platform.

Requirements

• Functions as the Subject Matter Expert (SME) for the ServiceNow CMDB to include the CMDB Governance Process, Business Applications and Services, Support Groups, Computer Endpoints and Software Packages.
• Proactively identifies CMDB technical deficiencies and provides solution recommendations.
• Develops and maintains dynamic, interactive ServiceNow CMDB-related dashboards and reports that are tailored to the audience and can be used to track the effectiveness of current ITSM technical investments.
• Manages and tracks the ITSM backlog of ServiceNow stories related to the CMDB, working with stakeholders to gather requirements and ensure their ServiceNow CMDB needs are met by creating and managing stories for the platform team or by performing light ServiceNow configuration and development.
• Manages operational projects related to the ServiceNow CMDB, executing the project plan, managing the backlog of stories, performing light configuration and development, coordinating and/or performing user acceptance testing and providing timely status updates to management throughout the project lifecycle.
• Partners with the ITSM Team on the design and delivery of the strategy for the Configuration Management processes, ServiceNow CMDB, SNOW and ServiceNow Auto Discovery, and IT Asset Management.
• Delivery of a single source of truth for all Configuration Items (e.g. Business Applications, Business Services, Servers, Databases, Computer Endpoints, Software Application Packages and their relationships).
• Management and continual improvement of Auto Discovery processes and procedures, ensuring alignment with ITIL and ServiceNow recommendations for CMDB and Discovery configurations.
• Execution of periodic CMDB Data Certification exercises to ensure the continued integrity of CMDB data.
• Regularly reviews current data model, processes, procedures and tools necessary to maintain the CMDB.
• Monitors, manages and prevents unauthorized changes to the ServiceNow CMDB.
• Monitors and handles CMDB-related Changes, Incidents and Problems.
• Monitors and enforces data integrity across the ServiceNow CMDB.
• Develops, schedules and performs periodic CMDB User training for Business Application and Service Data Certification tasks and provide targeted Management updates upon completion.
• Develops and publishes standardized CMDB-related content as requested by management.
• Performs other duties as assigned.

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development