ServiceNow Developer – Self-Service Automation

Join Amgen's mission to serve patients living with serious illnesses by designing, developing, and maintaining ServiceNow applications that enable self-service and automation capabilities for staff and the Global Service Desk.

Requirements

• Design, develop, and manage ServiceNow Employee Center Pro/Service Portal to deliver a seamless self-service experience for end-users
• Implement and maintain Knowledge Management (KM) solutions, ensuring content is well-organized, searchable, and meets user needs
• Develop and optimize Performance Analytics (PA) dashboards to provide insights into self-service effectiveness, platform usage, and key performance metrics
• Configure and manage Virtual Agent to automate common user queries and enhance the overall self-service experience
• Design and customize UI workspaces to deliver efficient, responsive, and user-friendly experiences, integrating with other ServiceNow modules and workflows
• Develop and optimize mobile applications to extend self-service functionality across mobile platforms, ensuring consistency and ease of use
• Automate and streamline self-service workflows, approvals, and service catalog items to improve efficiency and reduce manual intervention
• Collaborate with UX designers to improve the user interface and ensure the portal aligns with best practices in user experience across both desktop and mobile platforms
• Integrate self-service solutions with other ServiceNow modules, ensuring a cohesive user experience across platforms and devices
• Manage and optimize platform configurations, including mobile responsiveness and adaptive UI layouts
• Provide technical support for UI workspace and mobile application issues, ensuring seamless performance and troubleshooting any related issues
• Manage role-based access and security for self-service solutions, ensuring that sensitive information is protected
• Monitor platform health, performance, and user feedback to identify opportunities for optimization and enhancement
• Troubleshoot and resolve technical issues related to self-service portals, UI workspaces, mobile applications, knowledge bases, and analytics dashboards
• Create and maintain detailed documentation for self-service automation solutions, workflows, and user guides
• Stay up to date with the latest ServiceNow releases, best practices, and technologies to continuously improve the self-service platform

Benefits

• Competitive and comprehensive Total Rewards Plans
• Equal opportunity employer
• Reasonable accommodation for individuals with disabilities
• Collaborative culture
• Professional and personal growth and well-being