ServiceNow Developer – Self-Service Automation

Join Amgen’s Mission of Serving Patients. As a ServiceNow Developer – Self-Service Automation, you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on self-service automation modules. Your role will involve request fulfillment, incident response, platform maintenance, and general system administration duties.

Requirements

• Master’s degree with a 1 - 3 years of experience in Computer Science, IT or related field OR Bachelor’s degree with 3 - 5 years of experience in Computer Science, IT or related field OR Diploma with 7-9 years of experience in Computer Science, IT or related field
• ServiceNow Administration: Familiarity with configuring and maintaining Employee Center Pro, Service Portal, and other self-service modules within ServiceNow, including user roles, access control, and portal pages.
• Automation & Workflow Configuration: Experience with automation tools like Flow Designer for creating workflows to enhance self-service capabilities and streamline common tasks.
• Knowledge Management (KM) Setup: Understanding of Knowledge Management fundamentals, including creating, categorizing, and maintaining knowledge articles, and configuring knowledge base permissions.
• Virtual Agent & Mobile App Configuration: Ability to configure and manage ServiceNow’s Virtual Agent and Now Assist generative AI for automated interactions, as well as setup and support of mobile apps for accessing services on the go.

Benefits

• Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards