ServiceNow Developer (SPM) (217)

iTech is looking for a mid-level ServiceNow Developer with experience in the Strategic Portfolio Management (SPM) module. The ServiceNow Developer should possess a robust background in ServiceNow development, with a strong preference for those who have hands-on SPM experience.

Requirements

• Implement and configure the ServiceNow SPM/ITBM module to meet project requirements.
• Collaborate with program leads, managers, and PMO support staff to ensure smooth transition and integration.
• Develop dashboards and reports to enhance visibility and tracking.
• Ensure end-to-end visibility of all projects within the tool.
• Design and develop solutions on the ServiceNow platform, ensuring they meet business requirements and follow best practices.
• Customize ServiceNow applications using workflows, forms, business rules, UI pages, UI scripts, and other customization techniques.
• Integrate ServiceNow with other systems using web services, MID Server, email, and other relevant technologies.
• Ensure adherence to platform governance processes, including code reviews, documentation, and compliance with ServiceNow upgrade cycles.
• Collaborate with stakeholders to understand requirements and translate them into scalable, efficient, and maintainable solutions on the ServiceNow platform.
• Create and maintain technical documentation, including system design documents, architecture diagrams, and configuration guides.
• Implement SPM for IT Transformation Portfolio, replacing Oracle Primavera Portfolio Management (ProSight).
• Support IT Operations and Maintenance (O&M) Portfolio by providing a standardized, holistic view of all project work.
• Establish a centralized demand intake and management process for Enterprise Demand Management.
• Standardize reporting for legislative implementation, reducing manual reporting efforts and increasing transparency.
• Excellent oral and Written communication is required.
• Perform other duties as assigned.