ServiceNow IT Service Management (ITSM) Developer, AVP

We are seeking a well-rounded and motivated ServiceNow ITSM Developer to join our dynamic team. As a ServiceNow technical expert, you will play a crucial role in designing, implementing, and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state.

Requirements

• 5 - 10 years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement
• Experience with one or more ServiceNow platform implementation.
• Understanding of ServiceNow data model, tables and relationships
• Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management
• Strong technical hands-on experience with GRC and IT Operations Management is required
• Experience managing platform availability, performance and security
• Knowledge of ServiceNow orchestration for automating IT processes
• Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
• Experience with scripting languages such as JavaScript, Angular.js, Perl, Powershell
• Good understanding of ServiceNow CMDB and ITIL
• Experience implementing REST API integration with third party tools
• Ability to create custom reports, dashboards and visualizations
• Familiarity with ServiceNow Performance Analytics
• Experience with backend SQL Server development is preferred
• Strong problem-solving skills, communication and collaboration skills

Benefits

• Comprehensive health and wellness benefits
• Retirement plans
• Educational assistance and training programs
• Income replacement for qualified employees with disabilities
• Paid maternity and parental bonding leave
• Paid vacation, sick days, and holidays