ServiceNow ITSM Consultant

The ServiceNow ITSM Consultant will be the process expert in using ServiceNow's IT Service Management products, driving ITSM-specific process definition and improvement, and leading customers in taking advantage of the ServiceNow Solution's standard capabilities.

Requirements

• At least 8+ years of consulting experience for complex, global IT Service Management organizations
• ServiceNow certifications such current ServiceNow Certified System Administrator (CSA) certification and Certified Implementation Specialist (CIS) – IT Service Management
• ITIL Foundations certification
• Demonstrated ability to influence and consult in an ITSM/IT Service Delivery organization
• Proven experience in defining and deploying future-state processes
• Strong understanding of ITSM technology ecosystem
• Excellent communication skills with strong presentation and facilitation skills
• Experience in providing Knowledge-Centered Service / Support using technologies
• Experience in analyzing and recommending ITSM strategies based on business priorities
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

Benefits

• health, dental, and vision insurance coverage
• employee wellness
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off