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Princeton University
ServiceNow ITSM Process Analyst
Join Princeton University as a ServiceNow ITSM Process Analyst in Princeton, NJ. Leverage ITIL practices to enhance service management processes. 5+ years experience required. Benefits eligible.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 28, 2025
The ITSM process analyst is responsible for defining, implementing, and continually improving the ITIL-based service management processes and best practices for managing OIT and other campus department services.
Requirements
- Minimum 5 years of work experience
- 2 years of experience managing projects or processes
- ITIL Foundations certification
- Strong knowledge of the full software/application development cycle
- Proven strong contributor with excellent verbal/written communication skills
- Proficient in mapping business rules to processes
- Ability to elicit, interpret and analyze functional and technical requirement documents
- Proficient in reporting software, ITSM tools, wireframing, diagramming and project management software
Benefits
- Benefits Eligible
- Probationary Period
- Essential Services Personnel (see policy for detail)
Requirements Summary
5+ years of experience, 2+ years of project management experience, ITIL Foundations certification, strong knowledge of software development cycle
