ServiceNow Lead - ITOM

Company Description

Who are we
REDE Consulting is a pure-play ServiceNow consultancy—100% dedicated to the delivery of ServiceNow Advisory, Consulting, Implementation and Delivery services. With highly experienced and certified consultants in our ServiceNow practice, we’re the qualified, certified and capable ServiceNow solution provider. REDE is your TRUSTED PARTNER, uniquely positioned to solve today's most complex challenges using Omni-channel cloud platform - ServiceNow / visit www.rede-consulting.com to know more

Do visit company website at www.rede-consulting.com to know more about us.

Job Description

Position: Lead Developer - ServiceNow ITOM
Location: Pune/Hybrid
Experience: 5-7 years
Open Positions - TWO

Key Requirements:

• Expertise in ServiceNow ITOM modules, particularly Discovery, Service Mapping, CMDB, and Event Management.
• Must hold a ServiceNow CAD (Certified Application Developer) certification or an equivalent relevant certification.
• Ability to join within 30 days.

Job Overview:
We are looking for a skilled Lead Developer specializing in ServiceNow ITOM to join our team in Pune. The ideal candidate should have 5-7 years of experience working with ITOM modules like Discovery, Service Mapping, CMDB, and Event Management, and possess a ServiceNow CAD certification or similar credentials. In this role, you will be responsible for leading development activities, ensuring the smooth operation of ITOM processes, and collaborating with cross-functional teams.

Key Responsibilities:

• Lead and manage the implementation of ServiceNow ITOM solutions, focusing on Discovery, Service Mapping, CMDB, and Event Management.
• Collaborate with stakeholders to understand business requirements and provide ITOM-related solutions.
• Ensure accurate discovery and mapping of services into CMDB to maintain data integrity.
• Troubleshoot and resolve issues related to ITOM configurations and processes.
• Ensure continuous improvements and optimize the ITOM processes in alignment with the business objectives.
• Mentor junior developers and provide technical leadership to the team.

Qualifications

Preferred Qualifications:

• Strong understanding of ServiceNow ITOM and related workflows.
• Hands-on experience with integrations and API development within ServiceNow.
• Ability to work independently and within a team environment.
• Excellent communication and problem-solving skills.

If you are passionate about ServiceNow ITOM and looking for a challenging role in a dynamic environment, we encourage you to apply!

Additional Information

How to Apply:

If you are passionate about driving business growth and have the experience we’re looking for, we’d love to hear from you! Please send your resume and a cover letter outlining your relevant experience to [hr AT rede-consulting DOT com].

Join us in transforming the future of business development and make your mark on the global stage!