ServiceNow Lead/Architect

Lead/Architect for ServiceNow platform, requiring extensive experience with architecture, design, implementation, and administration, as well as knowledge of ITIL processes and scripting.

Requirements

• Extensive experience with the ServiceNow platform, including architecture, design, implementation, and administration.
• Strong knowledge of ITIL processes, including Incident, Problem, Change, and Configuration Management.
• Proven experience leading ServiceNow development projects and managing teams of developers or administrators.
• Expertise in ServiceNow scripting (e.g., Business Rules, UI Policies, Script Includes, etc.) and ServiceNow modules (e.g., Service Catalog, CMDB, Change Management).
• Experience with ServiceNow integrations (REST, SOAP, APIs, MID Server, etc.) and external system integrations.
• Solid understanding of ServiceNow's architecture and best practices for customizing and extending the platform.
• Experience with ServiceNow upgrade cycles and patch management.
• Strong communication skills, with the ability to present complex technical concepts to non-technical stakeholders.
• Ability to lead, mentor, and guide teams of ServiceNow developers and administrators.
• Excellent problem-solving skills and the ability to troubleshoot and resolve issues in complex environments.