Qualtrics

ServiceNow Manager

Join Qualtrics as a ServiceNow Manager in Provo, UT. Lead a team, drive best practices, and enjoy benefits like wellness reimbursement and hybrid work.

ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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Configuration Management Database
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Governance, Risk, and Compliance
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IT Service Management
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Service Portal
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
January 9, 2025

Qualtrics is seeking a ServiceNow Manager to drive best practices, sound architecture, and governance for the ServiceNow platform. The successful candidate will lead a team of admins and developers, collaborate with diverse teams, and prioritize user experience.

Requirements

  • 7+ years in ServiceNow administration or development with deep architecture knowledge
  • Experience in managing CSDM & establishing and maintaining Data Governance standards
  • Prior experience in implementing and augmenting the ServiceNow platform in the areas of ITSM and HR Service Management/Employee Center
  • Excellent communication and collaboration skills
  • Leadership experience in leading, managing or mentoring development teams
  • Problem-solving and strategic thinking capabilities
  • Experience running a lean organization that is focused on driving immediate impact
  • Relevant ServiceNow certifications highly desirable

Benefits

  • Wellness Reimbursement of $300 per quarter for wellness activities
  • $1800 Experience Bonus to enjoy an experience of your choice
  • Engaging Q-Group Communities such as MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development
  • Certification & Ongoing-Learning: Access to ServiceNow on-demand courses & certifications
  • The Qualtrics Hybrid Work Model

Requirements Summary

7+ years of ServiceNow experience, leadership experience, and relevant certifications