Qualtrics

ServiceNow Manager

Join Qualtrics in Dallas as a ServiceNow Manager. Lead a team, drive best practices, and enjoy benefits like wellness reimbursement and ongoing learning.

ServiceNow Role Type:
ServiceNow Modules:
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Configuration Management Database
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Governance, Risk, and Compliance
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IT Service Management
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
January 9, 2025

At Qualtrics, we are seeking a ServiceNow Manager to lead the development of a high-performing team and drive best practices in ServiceNow platform management. The successful candidate will have 7+ years of experience in ServiceNow administration or development and excellent communication and collaboration skills.

Requirements

  • 7+ years in ServiceNow administration or development with deep architecture knowledge
  • Experience in managing CSDM & establishing and maintaining Data Governance standards
  • Prior experience in implementing and augmenting the ServiceNow platform in the areas of ITSM and HR Service Management/Employee Center
  • Excellent communication and collaboration skills
  • Leadership experience in leading, managing or mentoring development teams
  • Problem-solving and strategic thinking capabilities
  • Experience running a lean organization that is focused on driving immediate impact
  • Relevant ServiceNow certifications highly desirable

Benefits

  • Wellness Reimbursement of $300 per quarter for wellness activities
  • 1800 Experience Bonus to enjoy an experience of your choice
  • Engaging Q-Group Communities
  • Certification & Ongoing-Learning: Access to ServiceNow on-demand courses & certifications

Requirements Summary

7+ years of ServiceNow experience, leadership experience, excellent communication and collaboration skills, problem-solving and strategic thinking capabilities