ServiceNow Manager

The ServiceNow Manager is responsible for overseeing and participating in the overall development of the ServiceNow product. The ideal candidate is a master of ServiceNow development and administration procedures, as well as having experience managing a team.

Requirements

• 8-10+ years of experience with the ServiceNow platform
• 10+ years of experience in a software engineering role or similar
• Experience leading a team of ServiceNow developers or equivalent
• Proficiency in HTML, JavaScript, and frameworks such as jQuery, Bootstrap, and AngularJS
• Experience working with RESTful APIs
• Strong analytical and problem-solving abilities
• Ability to interpret documentation and translate it into real workflows within the ServiceNow system
• Self-motivated, creative problem-solver who can adapt to modern technologies and evolving customer requirements
• Ability to handle sensitive data with discretion and confidentiality, including local administrative access to all desktop equipment and data for support purposes
• Capable of working independently as well as in a team environment
• Ability to collaborate with both technical and functional users to create and maintain effective workflows
• Willingness to travel as necessary
• Ability to troubleshoot complex technical issues
• Experience with ITIL processes and best practices
• Knowledge of ServiceNow ITSM, ITIL, and SOW modules
• Experience with ITAM, ITBM, and ITOM
• Familiarity with Agile and Scrum methodologies
• Excellent communication and interpersonal skills
• Experience with ServiceNow integrations using SOAP, REST, and other web services
• Ability to mentor and train junior developers

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance
• Retirement plan with employer matching
• Paid time off and holidays
• Professional development opportunities