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iTech AG
ServiceNow Operations and Maintenance Lead
Join iTech AG in Arlington, VA as a ServiceNow Operations and Maintenance Lead. Oversee platform services, manage upgrades, and ensure optimal performance.
Consulting
Mid-Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 21, 2025
iTech AG is looking for an experienced ServiceNow Operations and Maintenance Lead to manage the overall ServiceNow platform services for our federal customer. Responsibilities include overseeing day-to-day operations, collaborating with cross-functional teams, and ensuring optimal performance and availability.
Requirements
- Bachelor's degree in information technology, Computer Science, or related field
- 5+ years of experience working with ServiceNow, with at least 3 years in a leadership or management role
- Strong understanding of ITIL best practices and Service Management processes
- Experience in managing ServiceNow upgrades, patches, and releases
- Proven experience with ServiceNow administration, configuration, and troubleshooting
Benefits
- Equal Opportunity Employer, including disability and veterans
- U.S. Citizenship required for government contract
- Ability to obtain and maintain a public trust
Requirements Summary
Bachelor's degree in IT or related field, 5+ years of ServiceNow experience, strong understanding of ITIL best practices
