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Hearst Health
ServiceNow Platform Architect
Join Hearst Health in Dallas as a ServiceNow Platform Architect. Lead platform support, align strategies, and implement IT solutions. 3+ years required.
Consulting
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Discovery
Governance, Risk, and Compliance
IT Operations Management
IT Service Management
Service Catalog
Strategic Portfolio Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
February 21, 2025
We are hiring a ServiceNow Platform Architect to provide consultative leadership to the Platform Support Team, assure platform alignment to business strategy, and governance decisions. The ideal candidate has strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform, and possesses advanced ServiceNow knowledge and skill.
Requirements
- 3+ years overall experience as a ServiceNow Platform Architect
- Experience with database design schemas and data modeling
- Requirements-gathering experience
- Strong ability to align and document business process and requirements with a technical implementation
- Experience with middleware and discovery technologies
- Direct experience implementing the following: IT Service Management (Incident, Problem, Change, Service Catalog), Strategic Portfolio Management - Project and Demand Management, IT Operations Management (Discovery, Event, Service Mapping), Customer Service Management, Employee Center Pro, CSDM and Service Portfolio Management
Requirements Summary
3+ years of ServiceNow experience, experience with database design, requirements-gathering, and implementing IT Service Management, Strategic Portfolio Management, and IT Operations Management
