ServiceNow Platform Engineer

The ServiceNow Platform Engineer is responsible for developing, managing, and growing the ServiceNow platform within the firm, ensuring its alignment with the firm's business strategy across all US and International offices. The Engineer will lead technical efforts to administer, configure, and maintain the ServiceNow platform, focusing on IT Service Management (ITSM) and Strategic Portfolio Management (SPM) applications.

Requirements

• Administers, configures, and maintains the ServiceNow platform, focusing on IT Service Management (ITSM) and Strategic Portfolio Management (SPM) applications.
• Manages out-of-the-box functionality and perform necessary enhancements, upgrades, and maintenance.
• Develops and implements fixes for bugs and issues in ServiceNow production for ITSM and SPM.
• Creates and modifies forms, fields, and workflows according to requirements.
• Oversees change control and coordinates the release management process for ServiceNow.
• Builds dashboards and reports for IT Management and firm leadership.
• Reports on and manages data within the ServiceNow platform including imports and exports, ensuring data integrity and security.
• Handles onboarding and offboarding of ServiceNow users and ensures effective user access management and platform security, complying with regulations and internal policies.
• Utilizes ServiceNow scripting modules such as Client Scripts, UI Policies, and Business Rules to develop, customize, manage forms and fields.
• Serves as the technical expert for ServiceNow design and support issues.
• Ensures all ServiceNow applications and services are current, reliable, tuned, and accessible in accordance with service level agreements.
• Designs and implements robust ServiceNow platform enhancements to improve functionality and the overall end-user experience.
• Creates and modifies knowledge base articles to enhance user support and documentation.
• Resolves incidents and service requests promptly.

Benefits

• Healthcare
• Vision
• Dental
• Retirement
• All-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities.