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University of Maryland Medical System
ServiceNow Process Engineer (Analyst), Hybrid
ServiceNow Process Engineer (Analyst) at University of Maryland Medical System, Columbia, MD. Requires 5+ years ITSM experience, 3+ years with ServiceNow. Benefits included.
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 28, 2025
Responsible for gathering, understanding and analyzing user requirements to develop new and/or modify existing business applications which create significant business value in a dynamic healthcare environment. Partner with the ITSM Service Operations Team, UMMS IT, and business entities to ensure highly effective and consistent use of the ServiceNow Platform.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business Administration or related field, or the equivalent combination of education, training and experience.
- Five (5) plus years of experience with large scale ITSM systems in an enterprise environment, including end-user support; report development, system analysis for fit to business needs, ad-hoc analysis and auditing of system data, and use of Agile for development and delivery.
- Three (3) plus years of experience working with the ServiceNow platform as an ITSM Business Analyst, Engineer or similar role within the above Five (5) plus years of experience.
Requirements Summary
Bachelor's degree and 5+ years of experience with large scale ITSM systems, 3+ years of experience working with ServiceNow platform
