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Citi
ServiceNow Process Engineering Specialist
Join Citi in Dublin as a ServiceNow Process Engineering Specialist. Leverage ITSM skills to optimize ServiceNow solutions. Competitive salary & growth opportunities.
Direct Hire
Entry Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Knowledge Management
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 1, 2025
We are seeking a ServiceNow Process Engineering Specialist to join our dynamic IT team. The ideal candidate will play a crucial role in bridging the gap between technical teams and business stakeholders, ensuring the successful implementation and optimization of ServiceNow solutions.
Requirements
- Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience)
- Relevant and recent experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow.
- Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management.
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and development
Requirements Summary
Bachelor’s degree in Business, Information Technology, or a related field, experience as a Business Analyst, and hands-on experience with ServiceNow modules
