ServiceNow Senior Configuration Manager

Windward Consulting is seeking a ServiceNow Senior Configuration Manager to work in a fast-paced, Agile team to verify and validate changes made to the system, develop modern test techniques and processes, and lead the tracking and managing of update sets.

Requirements

• Requires a US Citizenship.
• Hold and active security certification that meets DOD 8570 IAT level II or higher, such as Security+ within 14 days of hire
• Must hold an active DoD Secret clearance.
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support
• Bachelor’s Degree with 8 – 12 years of relevant experience or master’s with 6-10 years of prior relevant experience
• Experience working with an Agile software development team, managing project deadlines (ideally in a Scrum Master, or Development role)
• Experience briefing leadership and/or customers of key status of project progression.
• Experience communicating with and briefing status to external stakeholders, including customer representatives.
• Experience using agile project management tools (e.g., Jira)
• Excellent written, verbal, and interpersonal communication skills
• Ability to manage time extremely well, and quickly sense when an issue needs to be discussed or triaged.
• Must have strong attention to detail, as focus on task completion is critical.
• Must have prior experience supporting ServiceNow update sets with strong knowledge in configuration management

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Short Term Disability
• Long Term Disability
• Life Insurance and AD&D
• Paid Time Off
• Personal Leave
• Holidays
• 401(k) plan with company match