NewRocket

ServiceNow Senior Solution Architect - CSM/FSM (India)

Join NewRocket in Noida as a Senior Solution Architect for ServiceNow CSM/FSM. Lead solution delivery, requiring 3+ years on ServiceNow. Benefits include PTO, flexible work, and professional development.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Customer Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Customer Service Management
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Certified Implementation Specialist - Field Service Management
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Certified System Administrator

Job description

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Posted on:
 
April 24, 2025

Join NewRocket, a global ServiceNow partner, as a Senior Solution Architect to lead the delivery of ServiceNow solutions and services. Collaborate with a team to architect, design, and implement solutions on the ServiceNow platform. Support pre-sales efforts and lead technical workshops.

Requirements

  • 8-12 years of experience in application development at a SaaS, PaaS, or Enterprise Software Development Company
  • 3+ years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture
  • Experience within product areas such as CSM, FSM, FSO, TNI on the ServiceNow Platform, preferably with experience with Order Management for Customer Service Management
  • BA/BS degree in Business Administration or technology related field preferred, or equivalent experience
  • ServiceNow Certified System Administrator (CSA) required, current or obtain within 6 months
  • Certified Implementation Specialist (specific domain area) required, current or obtain within 6 months
  • ServiceNow Pre-sales accreditations
  • ServiceNow Micro-certs, nice to have!

Benefits

  • Paid Time Off (PTO)
  • Flexible Work Arrangements
  • Professional Development Opportunities
  • Company-sponsored Hobbies and Interests (Tools, Training, and Costs)
  • Employee Referral Program
  • Retirement Savings Plan (401(k) with Company Match)
  • Commuter Benefits (Transit, Parking, or Bike to Work)
  • Healthy Benefits (Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability Insurance)

Requirements Summary

8-12 years of experience, 3+ years of ServiceNow Platform Experience, and a degree in Business Administration or technology related field