ServiceNow Solution Architect - CMDB

NewRocket is seeking a ServiceNow CMDB Solution Architect with Platform capabilities focus to lead the successful delivery of ServiceNow solutions and services. The role demands a highly motivated individual with strong technical, communications, and organizational skills.

Requirements

• Conduct requirements gathering workshops with clients in both onsite and virtual environments
• Configure and customize CMDB ServiceNow applications with focus on platform capabilities
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems
• Mentor project crew members by managing peer reviews and provide technical guidance
• Experience with implementing ServiceNow modules (IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, Performance Analytics)
• Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script
• Experience with ServiceNow for custom application design and development
• Create and execute development plans as appropriate to meeting changing needs and requirements
• Knowledge of ITIL V4 processes and hands on with ITIL process implementation

Benefits

• Diverse and inclusive workplace
• Equal opportunity workplace and affirmative action employer
• Commitment to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status