ServiceNow Solution Architect -CSM/FSM

NewRocket, a global ServiceNow partner, is seeking a ServiceNow CSM/FSM Solution Architect with experience in platform capabilities, to lead the delivery of ServiceNow solutions and services in a client-consulting environment.

Requirements

• 8-12 years of IT Services and proven architecture experience
• Minimum 4 years preferred work experience on the ServiceNow platform
• 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow
• 5+ years of client facing consulting experience
• Experience with implementing ServiceNow modules (IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, Performance Analytics)
• Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script

Benefits

• Diverse and inclusive workplace
• Equal opportunity workplace and affirmative action employer
• Committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status