ServiceNow Staff Software Engineer

The ServiceNow Staff Software Engineer will be a technical leader responsible for the architecture, design, and delivery of solutions on the ServiceNow platform. This technical leadership role is expected to serve as a liaison between business partners, solution and product leads, business analysts, developers, scrum leads, project managers, and other platform stakeholders.

Requirements

• Perform architecture, design, development and configuration of a variety of areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Timecards, Mobility, Reporting & Performance Analytics.
• Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization.
• Design technical solutions to address complex requirements, evaluate alternate solutions, identify the best option, and implement the solution.
• Design, develop and configure workflows, forms, scripts, and underlying logic using Scrum / Agile methodologies.
• Formulate and implement a quality assurance strategy, with solutions for unit, system integration, regression, and user acceptance testing.
• Create and execute automated test scripts using ServiceNow’s Automated Test Framework (ATF).
• Develop detailed architecture, design and coding standards for the development teams to follow. Lead design and code walkthroughs.
• Deploy the solution in Production and provide post go-live hypercare.
• Analyze, troubleshoot, and remedy identified system issues.
• Participate actively in automation efforts on the platform.
• Establish the creation of standard artifacts, best practices, standards and learning plans.
• Participate in the agile process to resolve technical impediments and assist in user story definition and sizing.
• Coach and oversee the activities of ServiceNow Development resources based offshore.

Benefits

• medical, dental and vision insurance
• 401(k)
• paid leave
• tuition reimbursement
• discounts and perks