ServiceNow, Subject Matter Expert

As a ServiceNow, Subject Matter Expert, you will design, develop, and implement ServiceNow solutions to enhance business processes and user experiences. You will collaborate with stakeholders to gather requirements and translate them into technical solutions.

Requirements

• Wide-ranging experience in developing and customising ServiceNow, including workflows and integrations
• Can demonstrate examples where automation projects have been successful
• Experience using Flow Designer and can provide examples where integrations have been built, via the ServiceNow APIs, with other platforms
• Proficiency in ServiceNow Virtual Agent and/or Robotic Process Automation (RPA)
• Strong problem-solving and analytical abilities
• Effective communication and collaboration skills across all levels
• Minimum 3 years’ experience developing within ServiceNow
• Certified ServiceNow Administrator
• Excellent programming skills in JavaScript
• Qualified up to ITIL Foundation level or a graduate with a relevant IT degree.
• Natural Interest in IT and technology
• Professional, polite, able to work under pressure.
• Must demonstrate a methodical and clear approach to troubleshooting problems as well as being able to make use of existing solutions.
• Excellent communications skills - good listener, calm manner
• Collaborative and a team player
• Ensures delivery of exceptional service to clients.