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RSM US LLP
ServiceNow Supervisor
Join RSM US LLP as a ServiceNow Supervisor in Hyderabad. Lead support teams, engage stakeholders, and enhance solutions using ServiceNow expertise. 7+ years IT experience required. Competitive benefits offered.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 6, 2025
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients.
Requirements
- Managing and supervising support/development staff
- Stakeholder engagement, communication, and training
- Support customers across various time zones
- Working with cross-functional teams
- Providing on-call support
- Monitoring SLA and Act as escalation point
- Assessing problems
- Identifying and assessing technical solutions
- Troubleshooting and solving existing problems
- Managing enhancements using an Agile Framework
Benefits
- Competitive benefits and compensation package
- Flexibility in your schedule
- Accommodation for applicants with disabilities
Requirements Summary
7 years of total IT experience, 5 years of ServiceNow Support and Development experience, BE/BTech degree in Computer Science, Information Systems or equivalent field
