Servicenow Support Enterprise Sr Analyst

Delivers and leads team in the delivery of Tier 2 remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client’s first level help desk support function.

Requirements

• University degree or equivalent education and experience
• Minimum of 5 years relevant experience
• Advanced knowledge in one of the technologies relating to enterprise systems, networks, backup, storage, cloud or a customer proprietary, COTS, or Unisys application
• Specific certifications on the respective domain, platform or application
• Ability to support multiple clients/ technologies as part of shared support delivery
• Must be client focused, display interpersonal skills and be an effective team member
• Ability to train and develop staff and/or client

Benefits

• Equal opportunity employer
• Commitment to diversity and inclusion