ServiceNow Technical Consultant

You will be part of a team of ServiceNow experts delivering ServiceNow solutions to a range of customers. You will be responsible for implementing ServiceNow modules, developing Service Catalogs, workflow and customizations in forms, and supporting the administration team.

Requirements

• Knowledge of the ServiceNow Platform
• Maintenance of CSM and Field Services
• Implementation of ITSM and CMDB
• Implementation of ServiceNow modules
• Development of Service Catalogs, workflow and customizations in forms
• Supporting the administration team
• Adjusting and developing scripts, rules and preparing documentation for ServiceNow procedures
• Managing Incidents, Problems and Requests, and developing Demands
• Evaluating upgrade versions, performance, access control, license management
• Creating reports, homepage and dashboards
• Administration and maintenance of ServiceNow ITSM or similar platforms
• Maintaining ServiceNow platform integrations with other systems
• Knowledge of ITIL and agile methodology
• Knowledge of JavaScript
• CSA certification
• Advanced level in Spanish and English for business
• Ability to perform operational support activities on the ServiceNow platform or similar
• Communication and interpersonal skills at different levels
• Experience in giving presentations/workshops
• Emotional intelligence to deal with the different friction situations that may occur during a project
• Collaboration with the team to develop and refine innovative solutions addressing clients' technology challenges
• Support building and maintaining client relationships
• Conducting thorough research and analysis to contribute to solution design and decision-making processes
• Assisting in project management tasks, ensuring tasks are delivered on time and within budget
• Collecting, organizing, and analyzing relevant data to support solution development and client recommendations
• Collaborating with colleagues across departments to ensure an integrated approach to project delivery

Benefits

• Salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment