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Collabera
Shared Services Technical Support Engineer
Join Collabera as a Shared Services Technical Support Engineer in Glen Allen, VA. Leverage ServiceNow for customer support, issue resolution, and database monitoring. Benefits include paid time off and insurance.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 7, 2016
Collabera is seeking a Shared Services Technical Support Engineer with general desktop experience and customer software experience. The ideal candidate will work with the functional engineering team in EU to grow domain expertise and become a USCAN subject matter expert. The role will involve supporting USCAN project managers, acting as a level 2 response service engineer, and proactively monitoring customer databases and resolving issues.
Requirements
- Bachelor degree in Electronics, Computer Science, Information Technology, Biomedical or Associates degree and 4 years of related industry experience
- Demonstrated strong networking skills, including understanding of OSI model, TCP/IP, Routing Concepts
- Knowledge of Win Server, UNIX and SQL, SQLServer and MySQL
- Strong customer interaction skills and customer focus
- Excellent communications and interpersonal skills, demonstrated ability to effectively interface with cross-functional teams and customers when needed
- Experience managing and resolving customer requests through formal service ticket program such as ServiceNow
- Experience with applications Excel and Tableau
Benefits
- Paid vacations
- Holidays
- Personal days
- Medical, Dental and Vision insurance
- 401K retirement savings plan
- Life Insurance
- Disability Insurance
Requirements Summary
Bachelor degree and 4 years of related industry experience, strong networking skills, and experience with SQL, SQLServer, and MySQL
