AstraZeneca

Site IT Engineer

Join AstraZeneca as a Site IT Engineer in Chennai. Provide IT support, troubleshoot systems, and enjoy a dynamic work environment with competitive benefits.

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Direct Hire
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Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
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Incident Management
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Customer Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
February 17, 2025

The L1 System Engineer is responsible for providing first-level support and troubleshooting for IT systems and networks. The role involves responding to user inquiries, resolving technical issues, and ensuring the smooth operation of IT services in a timely and efficient manner.

Requirements

  • Bachelor's degree preferred
  • At least 1-6 years of experience in an IT support role
  • Good knowledge of Windows10, 11 & Mac OS, SAP client and M365 suits software
  • Basic knowledge of Windows server, Cisco switch, router and Access points
  • Basic knowledge of ITSM tools (ServiceNow), Aternity, and MS Intune, Solarwinds
  • Strong communication and customer service skills
  • Ability to manage Video conference and collaboration devices (MTR, Cisco, Logitech, MS surface HUB)
  • Ability to troubleshoot and resolve technical issues efficiently (Laptop, Desktop, Printer, AV equipment)
  • Willingness to learn and adapt to new technologies
  • Certifications such as Microsoft, or ITIL Foundation are advantageous but not mandatory

Benefits

  • Dynamic and ambitious work environment
  • Opportunity to work with cutting-edge technology
  • Inclusive and diverse team representing all backgrounds
  • Competitive salary and benefits package

Requirements Summary

Bachelor's degree, 1-6 years of IT experience, strong communication skills