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AstraZeneca
Site IT Engineer
Join AstraZeneca as a Site IT Engineer in Chennai. Provide IT support, troubleshoot systems, and enjoy a dynamic work environment with competitive benefits.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 17, 2025
The L1 System Engineer is responsible for providing first-level support and troubleshooting for IT systems and networks. The role involves responding to user inquiries, resolving technical issues, and ensuring the smooth operation of IT services in a timely and efficient manner.
Requirements
- Bachelor's degree preferred
- At least 1-6 years of experience in an IT support role
- Good knowledge of Windows10, 11 & Mac OS, SAP client and M365 suits software
- Basic knowledge of Windows server, Cisco switch, router and Access points
- Basic knowledge of ITSM tools (ServiceNow), Aternity, and MS Intune, Solarwinds
- Strong communication and customer service skills
- Ability to manage Video conference and collaboration devices (MTR, Cisco, Logitech, MS surface HUB)
- Ability to troubleshoot and resolve technical issues efficiently (Laptop, Desktop, Printer, AV equipment)
- Willingness to learn and adapt to new technologies
- Certifications such as Microsoft, or ITIL Foundation are advantageous but not mandatory
Benefits
- Dynamic and ambitious work environment
- Opportunity to work with cutting-edge technology
- Inclusive and diverse team representing all backgrounds
- Competitive salary and benefits package
Requirements Summary
Bachelor's degree, 1-6 years of IT experience, strong communication skills
