Site Support Technician II

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Requirements

• 3 years of IT support experience in an enterprise environment
• Troubleshooting, configuring, and deploying Windows/MacOS Workstations and iPads and Office 365 applications
• Customer service experience in a formal support role
• Experience with AD, Intune, JAMF, ServiceNow, IIQ (Identity Management), and Workday
• Experience shipping and tracking packages using FedEx, UPS, and/or USPS

Benefits

• Bonuses
• Medical, dental, vision, telehealth and mental healthcare
• Health savings account and flexible spending account
• Basic and voluntary life insurance
• Disability coverage
• Accident, critical illness and hospital indemnity supplemental coverages
• Legal and identity theft coverage
• Retirement savings plan
• Wellbeing program
• Discounted WGU tuition
• Flexible paid time off for rest and relaxation with no need for accrual
• Flexible paid sick time with no need for accrual
• 11 paid holidays
• Up to 12 weeks of parental leave