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Leidos
SME Helpdesk Specialist
Join Leidos as an SME Helpdesk Specialist in Fort Belvoir, VA. Leverage ServiceNow skills to support IT Service Desk for DOD operations. ITIL and customer service experience required.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 23, 2025
The SME Helpdesk Specialist will provide IT Service Desk support for large-scale migration and operations on a DOD contract, installing, operating, maintaining, troubleshooting, and administering data and applications hosted in the DTRA Data Center.
Requirements
- ITIL Process Framework principles
- Classified environment experience
- Troubleshooting connectivity issues
- Hardware and software support
- IT customer service experience
- Remedy and/or ServiceNow experience
- Automated Call Distribution systems experience
Requirements Summary
ITIL Process Framework principles, Classified environment experience, and IT customer service experience are required
Apply now
Fort Belvoir
|
Virginia
United States
Expert/Leadership
In-Person
Full Time
101400-183300 USD/year
