Software Engineer

SilverEdge is a premier provider of innovative cyber, software, and intelligence solutions, addressing mission-critical challenges for the Department of Defense (DoD), Intelligence Community (IC), and beyond. We are seeking a Software Engineer to join our dynamic team.

Requirements

• Maintain customer's Enterprise ServiceNow Platform infrastructure.
• Provide day-to-day O&M support to application developers and users of the ServiceNow platform
• Perform regular ServiceNow security patching and release upgrades
• Maintain and add new capabilities to the core ServiceNow platform to enhance functionality for tenants
• Perform scans/create documentation in support of Accreditation and Authorization (A&A) process
• Develop, test and deploy updates to ServiceNow based on customer requirements
• Customize and configure ServiceNow applications and facilitate rollout of new applications and modules; configure Application User Interface and configure workflow
• Collaborate effectively with ServiceNow System Engineers and developers to develop solutions and handle general updates and configuration changes/requests
• Identify system deficiencies and recommend solutions
• Maintenance and continuous improvement of the processes, standards, policies, working methods and tools
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across Development, Testing, Integration, and Production environments
• Participate in on-going production support and end user support
• Document testing and maintenance of system corrections
• Research, understand, and develop using new technologies and standards as needed
• Researches, designs, develops, and/or modifies enterprise-wide systems and/or applications software
• Involved in planning of system and development deployment as well as responsible for meeting software compliance standards
• Evaluates interface between hardware and software, operational requirements, and characteristics of overall system