Glean is seeking a talented Support Tools Developer to join our rapidly expanding team. As part of a venture-backed startup, you will be instrumental in developing and maintaining tools that support our internal and external user needs.
Requirements
- Approximately 1-2 years of relevant professional experience.
- Proven experience as a developer or engineer, with expertise in building internal tools and systems.
- Strong proficiency in programming languages such as Python, JavaScript, or similar (based on company tech stack).
- Familiarity with support platforms (Zendesk, ServiceNow, Jira, etc.) and experience in integrating tools with these platforms is a plus.
- Experience with database management (SQL, NoSQL) and API development/integration.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, with the ability to work effectively in a collaborative team environment.
- Ability to work independently and prioritize tasks effectively.
Benefits
- Must have experience in troubleshooting REST API issues
- DevOps experience for deployment and maintenance
- Working experience on SSO, SAML, and OAuth along with network troubleshooting
- Experience in using Github, Jira & Confluence