Glean

Software Engineer ( Support Tools Developer)

Join Glean in Bangalore as a Software Engineer (Support Tools Developer). Develop tools, troubleshoot APIs, and enjoy a collaborative environment. 1-2 years experience required.

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Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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DevOps
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Integration Hub
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Virtual Agent
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Software Asset Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Software Asset Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
March 4, 2025

Glean is seeking a talented Support Tools Developer to join our rapidly expanding team. As part of a venture-backed startup, you will be instrumental in developing and maintaining tools that support our internal and external user needs.

Requirements

  • Approximately 1-2 years of relevant professional experience.
  • Proven experience as a developer or engineer, with expertise in building internal tools and systems.
  • Strong proficiency in programming languages such as Python, JavaScript, or similar (based on company tech stack).
  • Familiarity with support platforms (Zendesk, ServiceNow, Jira, etc.) and experience in integrating tools with these platforms is a plus.
  • Experience with database management (SQL, NoSQL) and API development/integration.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills, with the ability to work effectively in a collaborative team environment.
  • Ability to work independently and prioritize tasks effectively.

Benefits

  • Must have experience in troubleshooting REST API issues
  • DevOps experience for deployment and maintenance
  • Working experience on SSO, SAML, and OAuth along with network troubleshooting
  • Experience in using Github, Jira & Confluence

Requirements Summary

1-2 years of experience, strong programming skills, experience with database management, API development, and DevOps