Software Engineer ( Support Tools Developer)

Glean is seeking a talented Support Tools Developer to join our rapidly expanding team. As part of a venture-backed startup, you will be instrumental in developing and maintaining tools that support our internal and external user needs.

Requirements

• Approximately 1-2 years of relevant professional experience.
• Proven experience as a developer or engineer, with expertise in building internal tools and systems.
• Strong proficiency in programming languages such as Python, JavaScript, or similar (based on company tech stack).
• Familiarity with support platforms (Zendesk, ServiceNow, Jira, etc.) and experience in integrating tools with these platforms is a plus.
• Experience with database management (SQL, NoSQL) and API development/integration.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, with the ability to work effectively in a collaborative team environment.
• Ability to work independently and prioritize tasks effectively.

Benefits

• Must have experience in troubleshooting REST API issues
• DevOps experience for deployment and maintenance
• Working experience on SSO, SAML, and OAuth along with network troubleshooting
• Experience in using Github, Jira & Confluence