Solution Consultant, ITOM Specialist – Mid-Market

ServiceNow is looking for an experienced Pre-Sales Solution Consultant to serve as an IT Operations Management (ITOM) Specialist SC for mid-market customers and prospects. The ITOM Specialist SC role is a player/trainer role, which partners with other Mid-Market team members to achieve sales goals and supports ITOM learning and development for other team members.

Requirements

• Bachelor's degree in Information Systems Management, Engineering, Computer Science, or a related field.
• 3+ years' experience in pre-sales solution consulting, sales engineering focused on ITOM solutions, or ServiceNow IT Operations Management platform solutions.
• Strong knowledge of ServiceNow ITOM modules (Now Assist for ITOM, Common Service Data Model (CSDM), Configuration Management Database (CMDB), Discovery, Service Mapping, Certificate Management, Event Management, Service Reliability Management, Health Log Analytics).
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Benefits

• Base pay of $104,850 - $162,525
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs