Solutions Architect (Post Sales)

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows.

Requirements

• 8+ years of experience in customer-facing solution architecture, technical consulting, or implementation roles.
• Strong background in AI/ML-driven automation, chatbot/NLP technologies, and/or enterprise software solutions.
• Experience with enterprise platforms such as ServiceNow, Salesforce, Microsoft Teams, Slack, Zendesk, AWS, or Azure.
• Hands-on expertise in APIs, scripting (Python, JavaScript, or similar), and cloud-based architectures.
• Deep understanding of ITSM, ITOM, or Customer Experience (CX) automation solutions.
• Proven track record in enterprise solution deployment, technical project management, and customer success delivery.
• Strong problem-solving skills with the ability to troubleshoot technical issues and optimize implementations.
• Excellent communication and stakeholder management skills, with the ability to present complex technical concepts to both technical and non-technical audiences.

Benefits

• Equitable and explainable compensation programs
• Flexible work arrangement with some flexibility to work from home