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DP World
Specialist - ITSM - Oceania - APAC
Join DP World as an ITSM Specialist in New South Wales. Drive IT service delivery, enhance quality, and implement ITIL processes. 3-5 years ITSM experience required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Change Adoption Specialist
ServiceNow Modules:
IT Service Management
Change Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
February 6, 2025
The ITSM Specialist will ensure efficient IT service delivery by designing, implementing, and improving ITSM processes, with expertise in Service Now and Jira. The role focuses on enhancing service quality, reducing downtime, and aligning IT practices with organizational goals and industry standards.
Requirements
- ITIL Certification
- ITIL Process Implementation
- Customer-Focused Service Delivery
- 3-5 years in an ITSM leadership or management role, with direct experience in ITIL processes.
- 3rd party implementation and migration such as ServiceNow and Jira
- Demonstrated experience in project management in IT environments.
- Strong problem solving, analytical and negotiation skills.
- Understanding of organisation’s goals and objectives
- Tertiary qualifications in relevant IT disciplines
- 5+ years of IT industry experience
- Service Now Accreditation
- Jira Accreditation
- ITIL Foundations
Benefits
- Foster collaboration within the national IT teams to eliminate silos and implement standardised approaches across the field-based IT Service Delivery Team
- Support the planning, coordination, and execution of IT changes and releases in accordance with ITIL change management processes.
Requirements Summary
3-5 years of ITSM experience, ITIL Certification, and 5+ years of IT industry experience
Apply now
New South Wales
|
New South Wales
Australia
Mid-Level
In-Person
Full Time
