The ITSM Specialist will ensure efficient IT service delivery by designing, implementing, and improving ITSM processes, with expertise in Service Now and Jira. The role focuses on enhancing service quality, reducing downtime, and aligning IT practices with organizational goals and industry standards.
Requirements
- ITIL Certification
- ITIL Process Implementation
- Customer-Focused Service Delivery
- 3-5 years in an ITSM leadership or management role, with direct experience in ITIL processes.
- 3rd party implementation and migration such as ServiceNow and Jira
- Demonstrated experience in project management in IT environments.
- Strong problem solving, analytical and negotiation skills.
- Understanding of organisation’s goals and objectives
- Tertiary qualifications in relevant IT disciplines
- 5+ years of IT industry experience
- Service Now Accreditation
- Jira Accreditation
- ITIL Foundations
Benefits
- Foster collaboration within the national IT teams to eliminate silos and implement standardised approaches across the field-based IT Service Delivery Team
- Support the planning, coordination, and execution of IT changes and releases in accordance with ITIL change management processes.