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DP World
Specialist - ITSM - Oceania - APAC
Join DP World as an ITSM Specialist in Sydney. Drive IT service delivery with ITIL expertise, ServiceNow, and Jira. Competitive salary and growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
Technical Project Manager
ServiceNow Modules:
IT Service Management
Change Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
February 6, 2025
The ITSM Specialist will ensure efficient IT service delivery by designing, implementing, and improving ITSM processes, with expertise in Service Now and Jira.
Requirements
- ITIL Certification
- ITIL Process Implementation
- Customer-Focused Service Delivery
- 3-5 years in an ITSM leadership or management role, with direct experience in ITIL processes.
- 3rd party implementation and migration such as ServiceNow and Jira
- Demonstrated experience in project management in IT environments.
- Strong problem solving, analytical and negotiation skills.
- Understanding of organisation’s goals and objectives
- Tertiary qualifications in relevant IT disciplines
- 5+ years of IT industry experience
- Service Now Accreditation
- Jira Accreditation
- ITIL Foundations
Benefits
- Competitive salary and benefits
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
Requirements Summary
3-5 years of ITSM experience, ITIL certification, strong problem-solving skills
