Sr Application Analyst ServiceNow

TaskUs is seeking a Senior Applications Analyst (ServiceNow) to serve as a liaison between the business community and the IT organization, providing technical solutions to meet user needs. The ideal candidate will have 7+ years of relevant experience, strong understanding of ServiceNow platform capabilities, and excellent communication and interpersonal skills.

Requirements

• 7+ years of relevant experience
• Strong understanding of ServiceNow platform capabilities and modules
• Must have ServiceNow experience supporting application development, not only admin/ticketing
• Familiarity with IT Service Management (ITSM) and ITIL principles
• Ability to work with multiple business systems and have a good understanding of system design
• Ability to analyze complex business processes and translate them into clear and concise requirements
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels
• Ability to work in a fast-paced environment and manage multiple priorities
• Detail-oriented with strong analytical and problem-solving skills
• Knowledge of Agile or Scrum methodologies is a plus
• ServiceNow certifications such as Certified System Administrator (CSA) are advantageous

Benefits

• Competitive industry salaries
• Comprehensive benefits packages
• Total Rewards, Wellness, HR, and Diversity departments
• Inclusive environment and positive impact on the community
• Internal mobility and professional growth at all stages of an employee's career within TaskUs