Sr. Application Support Representative

Sunrun is looking for a Sr. Application Support Representative to troubleshoot applications, communicate with employees, and support IT issues. The role involves occasional visits to a local office or corporate headquarters for team-building and collaborative project work.

Requirements

• High school diploma or equivalent
• Minimum of 3 years of computer hardware/software support experience with mac and Windows Operating Systems
• Experience with Google apps and Okta
• Advanced technical and application troubleshooting abilities
• Knowledge of Linux/Unix operating systems is preferred
• Familiarity with Salesforce, ServiceNow, Okta, Jira, Dizzion, or inContact is preferred
• Strong organizational, planning, and reporting skills
• Demonstrated presentation and facilitation skills
• Knowledge of business processes
• Intermediate keyboard skills; Microsoft Excel and Word
• Ability to work independently and as part of a team
• Excellent communication skills; ability to communicate effectively over phone, email, and chat
• Ability to work rotating on-call shifts

Benefits

• Health insurance coverage
• Wellbeing program
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO)
• Annual bonus eligibility
• Short- and long-term incentives and program-specific awards