Sr. Director, Enterprise Service Management

The Sr. Director of Enterprise Service Transformation will lead the elevation and evolution of the "Service as a Product" strategy within the Enterprise Service Management (ESM) function. This role is responsible for driving transformational initiatives, managing high-impact projects, and overseeing the design of innovative service architectures that align with enterprise objectives and business needs.

Requirements

• 15+ years of leadership experience in enterprise service management, IT service management, or related fields, with at least 7 years in a senior leadership role
• Proven track record of leading large-scale transformation initiatives, particularly with a focus on service-as-a-product delivery models
• Demonstrated success in managing and mentoring large, complex, and diverse teams in a global enterprise environment
• Deep understanding of Service Management principles, frameworks (e.g., ITIL), and best practices, with a strong focus on implementation and operational excellence
• Experience with ServiceNow and other industry-leading platforms to enable service transformation
• Exceptional leadership skills, with the ability to inspire, motivate, and guide high-performing teams
• Strategic thinker with the ability to develop and execute long-term plans and initiatives that align with organizational goals

Benefits

• Career defining opportunities
• Thoughtfully curated benefits
• The tools to explore and grow into your best selves
• Here you are supported
• Here you are celebrated
• Here you can thrive