Sr. Director, Enterprise Service Management Transformation

The Sr. Director of Enterprise Service Transformation will lead the elevation and evolution of the "Service as a Product" strategy within the Enterprise Service Management (ESM) function. This role is responsible for driving transformational initiatives, managing high-impact projects, and overseeing the design of innovative service architectures that align with enterprise objectives and business needs.

Requirements

• 15+ years of leadership experience in enterprise service management, IT service management, or related fields, with at least 7 years in a senior leadership role.
• Proven track record of leading large-scale transformation initiatives, particularly with a focus on service-as-a-product delivery models.
• Demonstrated success in managing and mentoring large, complex, and diverse teams in a global enterprise environment.
• Deep understanding of Service Management principles, frameworks (e.g., ITIL), and best practices, with a strong focus on implementation and operational excellence.
• Experience with ServiceNow and other industry-leading platforms to enable service transformation.
• Skilled in leveraging automation and innovative technologies to optimize service delivery and streamline operations.
• Exceptional leadership skills, with the ability to inspire, motivate, and guide high-performing teams.
• Strategic thinker with the ability to develop and execute long-term plans and initiatives that align with organizational goals.
• Proven ability to foster a culture of collaboration, innovation, and continuous improvement.
• Superior analytical and problem-solving skills, capable of developing and implementing effective solutions.
• Strong financial acumen, with experience managing budgets and identifying cost-saving opportunities.
• Strong track record of building and maintaining strategic relationships across all organizational levels.
• Excellent communication and stakeholder management skills, with the ability to effectively interface with executive teams and gain buy-in for transformational initiatives.
• Bachelor’s degree in Business Administration, Information Technology, or a related field (MBA preferred).

Benefits

• Career defining opportunities
• Thoughtfully curated benefits
• The tools to explore and grow into your best selves.